Employed Carlos to decorate house. He and his partner were friendly, but the standard of their work was appalling, paint runs on wood work (Dulux Satinwood ONCE). Brush strokes on walls, missed areas. They failed tidy up at the end of each day, leaving paint trays, paint tins, coke cans on beds and dressing table. Carlos failed to take on board my complaints about his work and manner in which they worked. He was defensive and would find something or someone to blame.